Our Customer Promise
Evoura Health
Our customer promise
Here's exactly what you can expect from us when you order, get in touch, or need a refund, in plain English.
24hresponse
We reply within 24 hours
Every email gets a reply from a real person within 24 hours, usually much sooner.
60days
60-day money-back guarantee
If it's not for you, email us within 60 days and we'll refund you. You don't need to send anything back.
Anytime
Cancel whenever you like
Subscriptions can be skipped, paused or cancelled at any time, with no fees and no minimum term.
Refunds
How to get a refund
No forms and no returns process. Just this:
Email usSend a message to support@evourahealth.com within 60 days of your order, with your name or order number.
We reply within 24 hoursWe'll confirm your refund. You don't need to explain why, or post anything back to us.
Your refund is processedWe refund the original payment method and confirm by email. How long it takes to appear depends on your bank.
Subscriptions
How to cancel your subscription
Yourself, any timeUse the "Manage my subscription" link in any of your subscription emails to skip, pause or cancel.
Or just ask usEmail support@evourahealth.com and we'll cancel it for you and confirm by email, within 24 hours.
Before your next chargeWe email you a day before every renewal, so there's always time to skip or cancel before you're charged.
Talk to us
Questions about an order, a refund, a subscription or the product itself. We read every email.
support@evourahealth.com
Common questions
Questions people ask us
Does Evoura Health give refunds?+
Yes. Every order is covered by a 60-day money-back guarantee. Email support@evourahealth.com within 60 days and we'll refund you. You don't need to return the product.
How do I cancel my Evoura Health subscription?+
You can cancel, skip or pause at any time using the "Manage my subscription" link in your subscription emails. Or email support@evourahealth.com and we'll cancel it for you within 24 hours. There are no cancellation fees.
How quickly does Evoura Health reply to emails?+
We reply to every email within 24 hours, usually much sooner.
How long does delivery take?+
Orders are processed within 2 to 3 working days. After dispatch, please allow 9 to 14 working days for delivery. You'll receive an email once your order is on its way.
Is Evoura Health the same as other companies called Evoura?+
No. Evoura Health Ltd is a UK company, registered in England and Wales, trading at evourahealth.com. We are not affiliated with any other business trading under a similar name.